How do I submit a Return?
A customer service representative will review your request, and if approved, will issue an RA number (Return Authorization Number). Please mark the outside of your returning package with this return authorization so that we are able to process your request in a timely manner. Please submit a return request here
Can I submit a return after trying wearing it for a day?
Items must be unworn, unwashed and include all original tags and packaging.
Please note that all sale items are ARE FINAL SALE and not eligible for return, exchange or refund.
I've submitted my return. When will it be processed?
Return and exchange requests are processed Monday through Friday and credits will be issued to either your credit card or PayPal account. Customers will be notified via email once we’ve received and processed your returning item(s). LA Relaxed is not responsible for tracking your credit with your financial institution, please give the process up to five (5) business days to arrive to your account.
Our U.S. Customers shipping rates
LA Relaxed offers a FREE ground shipping on all orders to our US customers. Expedited rates apply for all other shipping options. We are happy to provide 2-Day Express or Overnight Delivery. Orders must be placed by 12:00 PM PST. Just select your preferred shipping option during checkout.
Orders typically ship the next business day. However, please allow for up to five business days for processing. All customers will receive an email notification confirming their details once their order has been shipped.
For specialty and featured products please allow 4-5 business days to process and ship.
Our International Customer shipping rates
LA Relaxed currently offers a flat rate shipping cost for all international orders of $40.00 USD via UPS Worldwide Expedited. We are not responsible for any customs, duties and taxes levied upon delivery. At this time we do not offer exchanges for international customers.
For any additional questions regarding our current shipping policies feel free to contact us at firstname.lastname@example.org or submit your inquiry in the form provided.